Ticket Policies

The following is a list of Pensacola Symphony ticketing policies. Other policies not listed here may apply.

Refunds:

No refunds can be made on any ticket purchased or received. Most tickets are eligible for exchange in the event of a schedule conflict.

Exchanges:

Single tickets can be exchanged for another event (excluding Special Event concerts) for a $3 fee in addition to any difference between the value of your exchanged tickets. Original tickets must be returned to the PSO office 3 days prior to the performance date. All exchanges are subject to availability and seat locations cannot be guaranteed.

Lost Tickets:

If any ticket is lost, the symphony office can request a voucher for you to be held for pick-up at will call the night of the event if tickets were purchased through our office.

Ticket Donations:

Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit. Donated tickets must be received the Friday before the performance date.

Cancellations / Postponements:

If a concert must be cancelled or postponed due to inclement weather, ticket holders will be sent a voucher equal to the value of the ticket. This voucher can be exchanged for any future concert as specified on the voucher.

Discounts

The Pensacola Symphony Orchestra honors two standing discounts:

Student Discount:

Students in elementary school, middle school, high school, and college (with ID) are eligible to receive $10 student tickets for all Pensacola Symphony concerts. Student tickets are available in Main Floor D or Balcony D sections. Students MUST show ID upon ticket purchase. (1) ticket per ID.

Military Discount:

Active duty military are eligible to receive $10 tickets for all Pensacola Symphony concerts. Military tickets are available in Main Floor D or Balcony D sections. Visit the Pensacola Symphony office during regular business hours (9 am to 5 pm, Monday through Friday) to redeem. Tickets purchased the day of the concert will also be discounted. Military Personnel MUST show ID upon ticket purchase. (2) tickets per ID.

We do not offer a senior discount. Student/Military Discounts do not apply to subscription purchases. All ticket purchases are final.

Ticket Fees

Mailing:

When requesting that tickets be mailed to your address, a fee of $3 will be added for processing fees.

Subscriptions:

A $9 processing fee will be charged to each subscription order.

NSF Policy:

A $35 charge will be incurred by the patron for any check returned to the PSO. This amount must be paid in cash in person at the symphony office.